One MTS fleet account gives your company a centralized way to manage authorized contacts, repair approvals, vehicles, payment readiness, service documentation, and 24/7 truck repair support.
Application review is handled by MTS. Receiving an account number does not mean the account is approved yet.
Fleet service should not turn into a 3:00 a.m. search for the person who can approve a repair, provide payment, or identify the correct unit. Your account is built around the information MTS needs to move faster when one of your trucks needs help.
Your company receives an MTS fleet account number when the application is submitted. Use it when calling for service or following up on account review.
Identify owners, fleet managers, dispatchers, billing contacts, emergency contacts, and other people who may request or approve service.
Set the normal approval amount for your account so MTS knows when work can proceed and when additional authorization is required.
Add vehicles individually or upload your fleet list using our CSV/Excel process. MTS can review and reconcile the fleet data instead of forcing you to type every unit manually.
Securely place a card, ACH bank account, or both on file. Your preferred settlement method can still be documented while MTS keeps a backup payment path available when needed.
MTS can document repairs with service details, diagnosis information, invoices, and before/after photos where applicable so your company can understand what was performed.
The process is designed to establish the account before the emergency happens—not while a driver is waiting on the roadside.
Submit company details, contacts, fleet information, service preferences, authorization settings, and required documents.
Your application receives a unique MTS fleet account number immediately for reference and follow-up.
MTS reviews identity, company information, documents, authorized contacts, payment readiness, and signed agreement information.
If something is missing, MTS can email the specific request. You do not need to complete the entire application again.
Once review is complete, MTS approves the account and sends an approval notice to the customer.
Whether you operate a few commercial units or a larger regional fleet, the goal is the same: reduce delays when a truck needs service and make sure MTS knows who can authorize work, how the company prefers to pay, and which unit is being serviced.
MTS fleet applications may include sensitive business and identity information. The application workflow is built to keep those records inside the secured MTS account system for review by authorized MTS staff.
Do not upload full card numbers, CVV codes, or unnecessary sensitive information in document images.
Your fleet account gives MTS a starting point before dispatch, repair authorization, and payment become urgent.
Your authorized driver, dispatcher, manager, or company contact reaches MTS and references the fleet account number.
MTS confirms the company, vehicle, service need, location, and who is authorized to approve the work.
MTS coordinates the appropriate service and communicates repair needs, estimates, authorization requirements, and updates.
Service records, supporting photos where applicable, invoice details, and payment information are handled according to the account setup and service circumstances.
These operating rules explain the fleet process in plain language. The signed Fleet Service Agreement in the application remains the controlling agreement.
Submitting an application and receiving an account number does not activate the fleet account. MTS reviews each application before approval.
If information is missing or unclear, MTS may request additional business, identity, payment, or fleet documentation before approval.
The company is responsible for identifying who may request service, approve repairs, receive billing communications, and handle emergencies.
MTS may require a verified card or ACH method on file before account approval. Preferred settlement instructions do not eliminate the need for a reliable secured payment method where required.
Customers should notify MTS when authorized contacts, billing information, vehicles, payment methods, or company information changes.
MTS may suspend an account for payment issues, suspected fraud, misuse, security concerns, incomplete compliance information, or other legitimate account-management reasons.
Common questions before opening an account.
Establish your company, authorized contacts, vehicles, approval limits, payment methods, and service information now—so MTS has the information needed when your fleet calls for help.
Fleet questions: fleet@mtstruckservice.com | (855) 450-1212
The information on this page is a general explanation of the MTS Fleet Service Account program. Account approval and service remain subject to the Fleet Service Agreement, applicable MTS terms, and the facts of each service request.