Privacy Policy

1. Introduction

MTS Mobile Truck Repair ("MTS", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile platform, including our emergency service dispatch, vendor marketplace, and GPS-enabled tracking tools.

2. What Information We Collect

• Personal Information: name, email, phone, company, address
• Location Data: GPS data for vendors and customer tracking
• Uploaded Media: photos/videos of vehicles, IDs, breakdown incidents
• Payment Data: billing address, encrypted card/fleet token via Stripe/Square
• Device & Usage Info: IP address, browser type, usage logs

3. How We Use Your Information

• To provide and manage services requested
• To assign vendors based on location, rating, and service type
• To generate and manage invoices, receipts, and job history
• To improve our platform and dispatch algorithms
• To send SMS/email notifications
• To protect against fraud and abuse

4. How We Share Your Information

We do not sell your personal information. We only share necessary info with:

• Vendors assigned to your service request
• Payment processors (Stripe, Square)
• Law enforcement or government if legally required

5. Data Storage & Protection

• Data is stored securely in encrypted databases
• Media uploads are stored on secured servers
• Stripe/Square handle all credit card security & compliance
• Access is restricted to authorized staff only

6. Customer and Vendor Rights

• You may access, update, or delete your profile info
• Media uploads can be removed upon request
• Job history and invoices remain stored for auditing & billing

7. Cookies and Tracking

We may use cookies to enhance site performance and remember preferences. No third-party ad tracking is used.

8. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

9. SMS and Mobile Messaging Privacy

When you provide a mobile telephone number and separately consent to receive text messages, your SMS consent applies specifically to MTS Mobile Truck Repair Service LLC. We may collect and maintain your name, mobile telephone number, service-request information, message content, message history, opt-in source, opt-in date and time, and opt-out records.

SMS consent is optional and is not a condition of creating an account, requesting service, or purchasing goods or services.

SMS messages may relate to your inquiry, service request, dispatch status, technician ETA, service updates, invoices, and customer support. Message frequency varies, up to 3 messages per day. Message & data rates may apply. Reply HELP for help. Reply STOP to opt out.

SMS SHARING DISCLOSURE: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.

Mobile information may be provided to telecommunications carriers, messaging platform providers, and service providers only as necessary to operate and deliver the SMS program, comply with law, protect rights and safety, or fulfill a request initiated by you. These parties are not authorized to use SMS consent information for their own marketing or promotional purposes.

We retain records of SMS opt-ins and opt-outs, including dates, timestamps, consent methods, and consent sources, for compliance and proof-of-consent purposes.

For complete program details, review our SMS Terms & Conditions.

SMS questions may be directed to admin@mtstruckservice.com or 1-855-450-1212.

10. Changes to This Policy

We may update this policy as our platform grows. We will post notices on the website for any material changes.

11. Contact Us

Questions? Contact us at: admin@mtstruckservice.com or call 1-855-450-1212